Privacy Policy

1. Introduction

NeutralPassageWay ("we," "our," or "us") is dedicated to maintaining the confidentiality of your personal information. This Privacy Policy outlines our practices regarding the collection, application, exposition, and protection of your data when engaging with our website neutralpassageway.sbs or using our yacht charter services.

By accessing our services, you are giving acceptance to the procedures described in this document. We act in accordance with the privacy laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We garner personal details that you knowingly offer to us when you:

• Organize a yacht charter
• Reach out to us via our website or telephone
• Sign up for our mailing list
• Complete any forms on our website
• Take part in surveys or marketing events

Such details may encompass:

• Your name, email, telephone number, and address
• Financial data (manage securely through outside vendors)
• Your chosen yacht charter preferences and requisite details
• Contact info for emergencies
• Any specific dietary needs or health-related information you choose to share

2.2 Information Collected Automatically

During your visit to our website, certain data about your device and browsing habits are automatically accumulated:

• IP address and geolocation data
• Information on your web browser and version
• Website navigation details and duration of your visit
• Source websites
• Device specifics (model, screen resolution, etc.)

2.3 Cookies and Similar Technologies

To improve your online experience, we employ cookies and equivalent tracking technologies. These are used to:

• Store your preferences
• Analyze web traffic and site functionality
• Distribute customized content
• Optimize our offerings

Your cookie preferences may be managed through your browser settings or via our cookie consent banner.

3. How We Utilize Your Information

We put the information we gather to use for purposes such as:

• Provision of Services: To facilitate yacht charter services, complete reservations, and discuss your booking particulars
• Client Support: To reply to your questions and provide support when required
• Processing Transactions: To handle payments and oversee financial records
• Safety and Integrity: To ensure the sound operation of services and to prevent deceit
• Marketing: To send you promotional content and updates, provided you've consented to such communications
• Site Enhancement: To assess how our site is used and to elevate its performance
• Adherence to the Law: To fulfill our legal and regulatory obligations

4. Disclosure and Sharing of Information

Your personal details are neither sold, exchanged, nor leased to any third parties. Your information might be distributed under the following conditions:

4.1 Third-Party Services

We may pass on details to third-party service providers whom we trust to assist us with: payment processing; website administration and technical upkeep; email campaigns; analytics and performance evaluation; customer service.

4.2 Legal Mandates

We may need to disclose your data if legally demanded or in the course of legal proceedings, court directives, emergencies, or inquiries into suspected wrongdoing or illicit activities.

4.3 Business Reorganizations

If there is a merger, acquisition, or asset sale related to the business, your information might be part of the transferred assets.

5. Safeguarding Data

To protect your personal data from unauthorized entrance, modification, exposure, or destruction, we enforce suitable technical and organizational measures. These may include cryptographic techniques, secure servers, controlled access, consistent evaluations, and training for our staff.

Nevertheless, as no electronic transmission or storage medium can be absolutely secure, we cannot vouch for the absolute security of your data.

6. Preservation of Data

Your personal data is kept only for as long as is needed to satisfy the purposes for which it was formulated or as dictated by legal mandates. Typical storage periods are as follows:

• Charter reservations: 7 years (for taxation and legal reasons)
• Marketing correspondences: until you request deletion or unsubscribe
• Web analytics data: 26 months
• Customer support interactions: 3 years following the last communication

7. Your Rights and Preferences

You have the right to request access, correction, deletion (as warranted by regulation), portability, the option to reject marketing communications, and the authority to set your cookie preferences. To exercise these rights, connect with us using the contact information provided below.

8. Third-Party Services

8.1 Google Analytics

For insights into how our website is used, we utilize Google Analytics. You can opt-out via the Google Analytics Opt-out Browser Add-on.

8.2 Social Media

Links to social media platforms with their independent privacy policies may be included on our website.

8.3 Payment Processing Partners

Transactions are managed by third-party processors compliant with the Payment Card Industry Data Security Standard (PCI DSS).

9. Transfer of Data Internationally

It's possible that your information will be transferred to and processed in regions beyond Spain. In such scenarios, we apply safeguards that are in harmony with applicable privacy legislation.

10. Privacy for Minors

We do not target individuals under the age of 13 with our services, nor do we knowingly accumulate their data. If you suspect a minor has submitted their details to us, please get in touch with us promptly.

11. Updates to This Privacy Policy

We may modify this Privacy Policy to mirror shifts in our practices or legal obligations. We will inform you of changes by posting the revised document on our website, emailing registered users, or prominently displaying an announcement on our page. Continued interaction with our site following the notice constitutes your agreement to the updated policy.

12. How to Reach Us

Should you have inquiries about this Privacy Policy or our handling of personal information, please contact us:

13. Conformance with Google Ads User Consent Policy

Regarding user consent policies concerning Google Ads, we are fully compliant. You can modify your cookie and tracking preferences at any time via our cookie settings.